Newly Adopted DHCD Family Shelter Diversion Tool

Prevention-Diversion Prototype

Step 1: Prevention Assessment

  • Prevention worker* (assigned by designated provider) does the initial screening of families presenting at DHS Field Office to determine if any of these households can be assisted through prevention services. Housing situations that will be considered for prevention services are families who are:
    • pending eviction (no executed 48 hr notice to vacate); or
    • evicted from public/subsidized housing; or
    • being asked to leave by primary tenant; or
    • in an overcrowded/doubled-up living situation, or
    • experiencing domestic violence; or
    • in a housing situation that can be maintained for 2 weeks or longer.
  • Using the Re-Housing Pre-Assessment Tool, the prevention worker will determine the nature of the household’s housing dilemma and if prevention services can resolve this crisis.
  • If a family can be assisted with prevention services, the prevention staff will develop a prevention plan for the family.  The family will then leave the office and prevention provider will do the follow-up.
  • If a prevention intervention is not feasible, the prevention staff refers the family to the DHS Homeless Coordinator who will conduct an EA intake.  A copy of the completed Re-Housing Pre-Assessment Tool will be provided to the Homeless Coordinator at the point of intake by the prevention worker.

Step 2: EA Eligibility

  • The Homeless Coordinator conducts EA intake and verifies financial and categorical eligibility.
  • Appropriate information is entered into Beacon to establish an EA case.
  • If the family is determined EA eligible, the Homeless Coordinator informs the household that diversion services are available which could help the family avoid shelter placement and be re- housing more quickly. The Homeless Coordinator will refer all EA eligible families to the diversion worker for screening. (Non-EA eligible households should also be referred to the diversion worker.  In the event that the non-EA eligible family is able to be re-housed, this is considering a prevention case.)

Step 3: Diversion Assessment

  • The Homeless Coordinator indicates in the narrative section in Beacon that the family is EA eligible and is being referred for diversion screening.
  • The diversion worker determines what the EA family’s needs are and if diversion resources can result in the family being quickly re-housed.
  • If the EA family can be diverted with diversion assistance and agrees to take this assistance, the diversion worker reports back to the Homeless Coordinator through an e-mail that the  family will be accessing diversion services and does not require a shelter placement.
  • The Homeless Coordinator enters this information into Beacon and tracks this as a diversion case.
  • If the EA family cannot be assisted with diversion services or turns down this assistance, the diversion worker will immediately notify the Homeless Coordinator of this through an e-mail.
  • The Homeless Coordinator will then complete a shelter placement request form and fax it into the DHCD’s Placement Unit.

*(prevention/diversion is done by the same worker in this model)

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