Employment Opportunity for Khmer Speaking Human Services Assistant

Human Services Assistant, A/B (Khmer Speaking)

Agency Name: Dept. of Transitional Assistance
Official Title: Human Services Assist (A/B)
Functional Title: Human Services Assistant, A/B (Khmer Speaking)
Occupational Group: Social Service
Position Type: Civil Service
Full-Time or Part-Time: Full-Time
Salary Range: $33,256.86 to $43,303.52 Annually
Shift: Day
Confidential: No
Number Of Vacancies: 1
City/Town: Lowell
Facility Location: Lowell Transitional Assistance Office – 131 Davidson Street, Lowell, MA 01852
Application Deadline: 02-07-2012
Posting ID: J28994


Primary duty is to provide interpretation and translation services as needed

Assists applicants and clients in completing and/or obtaining necessary verifications for eligibility determination

Facilitates customer service delivery by providing services to clients such as responding to inquiries, and explaining basic department procedures

Promotes customer service delivery through document processing and management

Conveys information and explains actions to clients with varying expectations, needs, cultures and languages

Utilizing Department MIS systems and equipment, provides ongoing assistance and technical support to Benefits Eligibility and Referral Social Workers

Receives and acts on instructions from internal contacts such as peers, supervisors, managers, professional and technical employees and clerical/support staff

Gathers information, receives instruction and facilitates complaint resolution.

Exchanges information with internal and external contacts per existing department policies

Provides administrative support within the local office as assigned by the supervisor

Perform other duties as assigned.

LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state.
Preferred Qualifications:

The ability to read, write and converse with clientele, colleagues and external contacts in English and Khmer.

Two or more years work experience, with translation duties, in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling setting.

This is a Civil Service position
Selected candidates must take and pass a language proficiency examination which will test English and Khmer language reading comprehension, conversational and writing skills, and oral interpreting skills.
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on “Information for Job Applicants.”

How To Apply:

Please mail two (2) copies of cover letter and resume to:
Jessica Hopps
Children, Youth and Families
Employment and Staffing Unit
600 Washington Street – 7th Floor
Boston, MA 02111
Please reference the Posting ID J28994 on all correspondence. Resume and cover letter must reference the Posting ID number. Materials submitted must be post marked by the posting deadline date in order to be considered.


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