Human Services Assistant, A/B (Khmer Speaking)
|Agency Name:||Dept. of Transitional Assistance|
|Official Title:||Human Services Assist (A/B)|
|Functional Title:||Human Services Assistant, A/B (Khmer Speaking)|
|Occupational Group:||Social Service|
|Position Type:||Civil Service|
|Full-Time or Part-Time:||Full-Time|
|Salary Range:||$33,256.86 to $43,303.52 Annually|
|Number Of Vacancies:||1|
|Facility Location:||Lowell Transitional Assistance Office – 131 Davidson Street, Lowell, MA 01852|
Primary duty is to provide interpretation and translation services as needed
Assists applicants and clients in completing and/or obtaining necessary verifications for eligibility determination
Facilitates customer service delivery by providing services to clients such as responding to inquiries, and explaining basic department procedures
Promotes customer service delivery through document processing and management
Conveys information and explains actions to clients with varying expectations, needs, cultures and languages
Utilizing Department MIS systems and equipment, provides ongoing assistance and technical support to Benefits Eligibility and Referral Social Workers
Receives and acts on instructions from internal contacts such as peers, supervisors, managers, professional and technical employees and clerical/support staff
Gathers information, receives instruction and facilitates complaint resolution.
Exchanges information with internal and external contacts per existing department policies
Provides administrative support within the local office as assigned by the supervisor
Perform other duties as assigned.
LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state.
The ability to read, write and converse with clientele, colleagues and external contacts in English and Khmer.
Two or more years work experience, with translation duties, in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling setting.
This is a Civil Service position
Selected candidates must take and pass a language proficiency examination which will test English and Khmer language reading comprehension, conversational and writing skills, and oral interpreting skills.
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on “Information for Job Applicants.”
How To Apply:
Please mail two (2) copies of cover letter and resume to:
Children, Youth and Families
Employment and Staffing Unit
600 Washington Street – 7th Floor
Boston, MA 02111
Please reference the Posting ID J28994 on all correspondence. Resume and cover letter must reference the Posting ID number. Materials submitted must be post marked by the posting deadline date in order to be considered.