Housing Consumer Education Counselor
|Division/Department:||Housing & Homeless Services- Homeless Prevention|
|Reports To:||Director of Homeless Prevention|
ESSENTIAL JOB FUNCTIONS:
¨ Provides assistance to clients seeking HCEC/HomeBase services and makes referrals to other resources when appropriate.
¨ Assesses client needs through intake reports, which include services requested by the client, the services provided to the client, and other needs that the counselor and client determine.
¨ Provides counseling and education to clients related to housing issues.
¨ Works with challenging client situations that require a comprehensive housing counseling response.
¨ Assists in the expansion and development of HCEC/HomeBase workshops such as Tenant/Landlord Rights and Responsibilities, Budgeting, Financial Education, etc.
¨ Leads and co-leads workshops.
¨ Assists in development of outreach activities to clients and community.
¨ Manages data entry and database tracking of clients served: gathering, entering and maintaining client information and relevant data.
¨ Assists with statistical reports and tracking long-term outcomes as required by funding source.
¨ Follows guidelines and requirements of HCEC/HomeBase funding sources.
¨ Attends all meetings and trainings as required by supervisor.
EDUCATION & EXPERIENCE:
¨ Associate’s or Bachelor’s Degree preferred in human services related field.
¨ 2 years housing search experience required.
¨ Good working knowledge of programs such as MSWord, Excel, Access and Publisher as well as strong math skills.
¨ Demonstrated ability to work as part of a client support team.
¨ Knowledge and experience working with low income, culturally diverse, and at-risk individuals.
¨ Excellent organizational, interpersonal, oral and written communication skills.
¨ Ability to work both independently and cooperatively with coworkers and those outside the organization.
¨ Bi-lingual skills (English/Spanish/Khmer) preferred.
¨ CORI review prior to employment.
LICENSES and CERTIFICATES: