EBT card system changes: conference call briefing

DTA is implementing changes to our Electronic Benefit Transfer (EBT) card system to comply with the provisions of a newly enacted state law, Chapter 161 of the Acts of 2012 (An Act Relative to the Electronic Benefit Transfer Program). The EBT card is the vehicle through which MA delivers cash assistance to most Transitional Aid to Families with Dependent Children (TAFDC) and Emergency Aid to Elders, Disabled and Children (EAEDC) households, and nutrition assistance benefits to all Supplemental Nutrition Assistance Program (SNAP) households.

The changes to the EBT card system include:

  • charging a $5 fee for replacement EBT cards;
  • sending notices to and changing procedures for recipients who request three or more replacement cards; and
  • maintaining policies and practices to prevent EBT card transactions for specific purchases at certain establishments.

The replacement card fee, notices and procedures will go into effect on Monday, December 10.

Understanding that you may receive questions from recipients, and may have questions yourself, please join us for a conference call briefing on the changes:

Thursday, December 6 from 10:30 – 11:30 am

Conference call number: 866-755-5164

Passcode: 1695428

The call line will allow 100 participants, so please use only one phone per agency/organization. So that we can ensure all interested stakeholders can participate, please respond to this email if you will attend. If we have more callers than the line will accommodate, we will schedule an additional call.



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