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SMOC is seeking a Director for the Lowell Transitional Living Center. This person will manage the overall system of emergency housing and effective case management, supportive services, data collection and entry designed to maximize housing flow into affordable housing for homeless men and women in the assigned region. Oversee the management of an interdisciplinary housing stabilization team with a focus on ensuring successful client placements into housing and the coordination of appropriate supportive services including a menu of on-site activities and workshops.
PRIMARY RESPONSIBILITIES
•Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
•Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
•Supervise the day to day operations of the LTLC continuum of housing including, street outreach, triage services, emergency beds, 1st step housing and Housing voucher programs.
•Assist the team in identifying and accessing resources to support the stabilization of all clients both within the SMOC Housing portfolio and those placed with external landlords.
•Ensure the coordination of services and housing placements among a variety of providers.
•Manage a cross functional leadership team to work on both client and systems levels to assure coordinated case management, resource sharing, and accountability for achieving outcome targets.
•Provide regular file review to ensure that all client files and documentation is maintained in compliance with funding and Agency requirements.
•Monitor the HMIS data entry and conduct weekly reports to ensure accuracy, check progress in reaching goals, and identify emerging trends or service gaps.
•Ensure the facilitation of daily meetings among all team members with the goal of reducing shelter stays, diverting shelter placements, and stabilizing housing placements.
•Work with SMOC and other housing providers to develop a system to move people along in the continuum of housing, ensuring that those who can, move on to more independent housing creating opportunities for others who need more assistance.
•Identify ongoing service gaps and work with collaborative partners to conduct advocacy and develop solutions.
•Work collaboratively with the LTLC Board to ensure that LTLC goals and objectives are clearly communicated and met.
•Participate in neighborhood and City- wide forums to increase and maximize positive community relationships on behalf of SMOC and LTLC.
KNOWLEDGE AND SKILL REQUIREMENTS
•Master’s Degree or a Bachelor’s with a minimum of eight years experience in program management.
•Minimum of 5 years leadership experience in providing services to clients dealing with substance abuse and homelessness
•Ability to manage complicated relationships with external service providers and funding sources.
•Strong supervisory, planning and organizational skills
•Proven ability to function independently and as part of a team.
•Excellent verbal and written communication skills (a writing sample is required)
•Must be flexible and available
•Valid Massachusetts driver’s license with proof of insurance and reliable transportation
Merrimack Valley Regional Network to End Homelessness Blog 